Privacy policy
Last updated: 1 October 2026
Who we are
Lillie's (sole proprietorship, KvK 78223407) is responsible for processing your personal data via lilliespetshop.com. You can reach us via our contact form or at info@lilliespetshop.com.
What data we process
| Data | Purpose | Legal basis | Retention |
|---|---|---|---|
| Name, address, email address, phone number, order and payment details | Fulfilling and shipping your order and handling returns | Contract | 7 years (tax retention obligation) |
| Messages via email or the contact form | Answering your question or complaint | Legitimate interest | As long as needed to handle your question |
| Email address for the newsletter | Sending newsletters and offers | Consent | Until you unsubscribe |
| Data about your visit | See Cookies | Consent (except necessary cookies) | See the cookie settings |
Without the data for your order, we cannot fulfil your order.
Who we share data with
We share data with service providers we need: our online shop platform (Shopify), our payment provider, the carrier (PostNL or DHL), our email provider (Klaviyo) and the parties behind the cookies below. And with government authorities where the law requires us to. Some of these parties process data outside the European Union; appropriate safeguards apply, such as the European Commission's standard contractual clauses. Shopify also uses some data for its own purposes; see Shopify's privacy policy.
Your rights
You can ask us to access, correct, delete or transfer your data, or to restrict its processing. You can also object or withdraw your consent. Send your request via our contact form or to info@lilliespetshop.com. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Cookies
- Necessary cookies (Shopify): for your shopping cart, checkout and security.
- Statistics cookies (Shopify, Microsoft Clarity): to see how visitors use the online shop.
- Marketing cookies (Klaviyo): to show you targeted emails and advertisements.
We only place statistics and marketing cookies with your consent.